The Relay Visibility Guarantee, delivered by Benson ADU Builders, a proud Relay Home Co. company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If the work isn’t right within a full year of completion, we come back and make it right – no charge, no argument, no paperwork maze to survive first. That’s the core of it. You don’t need to document a case or find a loophole in the fine print. You call us, we pick up – a real person, not a voicemail – and we schedule a return visit. The 365-Day Done Right Promise isn’t a warranty you have to activate or register. It’s already on your project the day we break ground. Every homeowner who builds with Benson ADU Builders gets a written guarantee stamped on their project, plus a free second visit if any covered repair comes up short. You’ve already done the hard part by hiring us. Getting something fixed afterward should cost you nothing but a phone call.
Why We Answer Fast, Everywhere
A one-truck shop runs on the owner’s schedule. When he’s on a job site in the afternoon, your call goes to voicemail. When he’s on vacation, you wait. Benson ADU Builders operates differently because it’s built differently – a national brand with local, independently owned crews who have agreed to work under The Relay Visibility Guarantee. That structure means a live person picks up your call at any hour of any day, including weekends and holidays. It means we get an estimator to your property within two business days and put your written estimate in your hands within one business day of that visit. That window holds because we’ve built the dispatch system and local crew network to back it. We’re not promising speed and hoping for the best. The infrastructure exists first; the promise follows.
How We Make It Right
You Tell Us
Call (903) 568-7222 and describe what you’re seeing. You don’t need photos, a written complaint, or a specific clause to quote back at us. Tell us what’s wrong in plain language and we’ll take it from there. A real person is on that line right now.
We Come Back Out
We schedule a return visit – no fee to book, no diagnostic charge at the door. Your written guarantee already covers the visit. We’ll confirm the arrival time so you’re not waiting around guessing when someone might show up.
We Fix It
Our crew comes back in uniform, background-checked, the same as the day they first showed up on your property. They assess the issue on-site and do the work. If materials are involved, we handle sourcing. Nothing about the fix gets passed back to you as a new bill.
You Sign Off
We don’t mark the job closed until you’ve confirmed the repair meets the standard. If it doesn’t – if the covered issue comes back a second time – the free second visit provision kicks in automatically. You don’t have to renegotiate. The written guarantee covers it.
What Stands Behind the Promise
Promises are only as solid as the people keeping them. Every technician who shows up on a Benson ADU Builders job site is background-checked before they ever step foot on your property. They arrive in uniform, so you always know exactly who you’ve let in. Before any work starts, you have a written price in your hands – not a verbal ballpark that drifts upward once the demo begins. That’s The Relay Visibility Guarantee in practice: you know who’s coming, when they’re arriving, and what the number is before a single nail goes in.
On the materials side, we build with and source from brands homeowners can research independently: Abodu, Cover, Dvele, Mighty Buildings, Boxabl, Plant Prefab, Tuff Shed, and James Hardie cladding. These aren’t house-brand substitutes. They’re names with their own reputations, and we stand behind putting them on your project. Benson ADU Builders has been part of the Relay Home Co. family since 2006, and the family guarantee travels with every location – independently owned, collectively accountable.
Ask Us to Prove It
The best way to test a promise is to call. Reach us at (903) 568-7222 and a real person answers – right now, no matter when you’re reading this. We’ll schedule your free written estimate and walk you through every line of it. The full terms of The Relay Visibility Guarantee live on our terms page – read them before you decide.
Written by Troy Eastman, Owner & Lead Builder at Benson ADU Builders, serving homeowners nationwide since 2006.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.