The Promise, in One Paragraph
Every project Benson ADU Builders touches is covered by The Relay Visibility Guarantee and backed by our 365-Day Done Right Promise. If any part of the work we performed or any part we supplied and installed falls short within 365 days of your service date, we come back, we fix it, and we charge you nothing to do it. No asterisks. No fine print layered under more fine print. Just a written commitment stamped on every project, because Troy Eastman and the Benson team believe a guarantee should be readable in under a minute.
What’s Covered
- Our workmanship, in full. If a finished wall, a framed opening, a roof connection, or any other work our crew performed develops a defect within 365 days of the service date, it’s covered.
- Parts and materials we supplied and installed. If a component we sourced and fitted – framing lumber, cladding, a prefab panel from one of our partner brands – fails the way it shouldn’t, that’s on us to fix.
- A no-charge return visit. Getting back out to your home to assess the issue costs you nothing. No service call fee, no diagnostic charge, nothing.
- A full redo when a repair doesn’t hold. If we come back and the fix doesn’t stick, we come back again until it does. That’s the whole point of the promise.
- Site clean-up after every return visit. We leave the job site the way we found it, same as the first day.
- A written record of every covered repair. You’ll know exactly what we did, in writing, before we close out the return visit.
What Isn’t Covered
- Storm, flood, or accident damage after our visit. If a tree branch lands on the new roof section six months after we finished, that’s a weather event – not a workmanship failure. We’ll still come look and point you in the right direction.
- Work done by another contractor after ours. If a different crew modified or worked around what we built, we can’t stand behind the result. We’d still visit to help you sort out whose scope is whose.
- Parts the homeowner supplied. We stand behind what we source. If you brought a component to the job and asked us to install it, the part itself isn’t something we can warrant.
- Normal wear on equipment we didn’t install. Aging appliances, existing HVAC units, or original home systems we weren’t hired to touch fall outside this promise.
- Problems we flagged and you chose to defer. If our crew noted a condition during the job and you decided to hold off on addressing it, we’ll document that conversation – and the promise doesn’t extend to that item. When you’re ready to tackle it, call us.
- Cosmetic changes in materials that are working correctly. Some settling, minor paint fading in direct sun, or natural wood movement is normal behavior – not a defect. If you’re unsure, call us and we’ll tell you straight.
How to Use the Promise
Step 1: Call (903) 568-7222 or book online
A live person picks up every call, every day of the year – no voicemail loops, no waiting until Monday. Tell us you’re calling about a 365-Day Promise issue and we’ll pull up your file before you finish the sentence.
Step 2: Tell us the job and roughly when it was done
You don’t need a receipt, a job number, or a contract copy in hand. We keep the record. Just describe the work and give us an approximate date – we’ll find it.
Step 3: We schedule the return visit
We’ll give you a real arrival time, not a four-hour window, consistent with The Relay Standard we hold every location to. Background-checked, uniformed crew – same standard as your first visit.
Step 4: We make it right
Our crew assesses the issue, explains what happened in plain language, and corrects it at no charge. If the first repair doesn’t hold, Step 4 repeats until it does – no additional calls required on your end.
Timing
The 365-day window starts on the date your project reaches completion, and it runs exactly one calendar year from that date. If something comes up on day 366 and it sounds like it could be a workmanship issue, call us anyway – we’re reasonable, and we’d rather look than leave you wondering. Each Benson ADU Builders location is independently owned and operated, but every location in the network honors this promise. The Relay Visibility Guarantee travels with the name, wherever the name goes.
Questions About the Promise
If something about the 365-Day Done Right Promise isn’t clear, call (903) 568-7222. A live person answers every day of the year. Ask your question, describe your situation, and we’ll give you a straight answer – no runaround, no transfers, no waiting for a callback.
Written by Troy Eastman, Owner and Lead Builder at Benson ADU Builders, established 2006.
